Support
| Step 1: | Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Simply click the Start Session button above. |
| Step 2: | You are prompted to download a small virus-free plug-in. |
| Step 3: | With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
| Step 4: | You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
| ? | You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session. |
